Role definition is key—Rapid qualitative ethnography findings from a team-based primary care transformation

Brown-Johnson C, Shaw JG, Safaeinili N, et al. Role definition is key—Rapid qualitative ethnography findings from a team-based primary care transformation. Learn Heal Syst. 2019;3(3):1-7. doi:10.1002/lrh2.10188

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Beyond satisfaction scores: Exploring emotionally adverse patient experiences

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Transforming medical assistant to care coordinator to achieve the Triple Aim